Prep ITIL-4-Foundation Guide - ITIL-4-Foundation Exam Vce Free

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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a globally recognized certification program designed to provide participants with an in-depth understanding of IT Service Management (ITSM) and the ITIL framework. ITIL (Information Technology Infrastructure Library) is a set of best practices for ITSM that helps organizations deliver high-quality IT services to their customers.

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ITIL 4 Foundation Exam Sample Questions (Q307-Q312):

NEW QUESTION # 307
Which is the BEST type of resource for investigating complex incidents?

A. Detailed work instructions
B. Disaster recovery plans
C. Self-help systems
D. Knowledgeable support staff

Answer: D

Explanation:
More complex incidents will usually be escalated to a support team for resolution, or even suppliers and partners who offer support for products and services they provide.

NEW QUESTION # 308
How should an organization prioritize incidents?

A. Use an agreed classification which is based on the business impact of the incident.
B. Create an order of incidents based on the dates and times when they were logged.
C. Ask the user for their preferred resolution timeframe.
D. Assess the availability of the appropriate support team.

Answer: A

NEW QUESTION # 309
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A. Think and work holistically
B. Start where you are
C. Collaborate and promote visibility
D. Progress iteratively with feedback

Answer: D

NEW QUESTION # 310
Which practice conducts reviews to validate that services are covering the needs of the customer?

A. Service level management
B. Service desk
C. Monitoring and event management
D. Change enablement

Answer: A

Explanation:
The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1. This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2. References: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 37; ITIL 4 Practice Guide: Service Level Management, page 7.

NEW QUESTION # 311
When should a change request be submitted to resolve a problem?

A. As soon as the analysis of the frequency and impact of incidents justifies the change
B. As soon as a workaround for the problem has been identified
C. As soon as the analysis of cost, risks and benefits justifies the change
D. As soon as a solution for the problem has been identified

Answer: C

NEW QUESTION # 312
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Prep ITIL-4-Foundation Guide - ITIL-4-Foundation Exam Vce Free

The Best Prep ITIL-4-Foundation Guide Supply you Correct Exam Vce Free for ITIL-4-Foundation: ITIL 4 Foundation Exam to Prepare easily

ITIL 4 Foundation Exam Sample Questions (Q307-Q312):

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