100% Pass ITIL - ITIL-4-Foundation - ITIL 4 Foundation Exam Updated Knowledge Points

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ITIL 4 Foundation certification exam covers a range of topics, including the four dimensions of service management, the service value system, the guiding principles of ITIL 4, and the ITIL practices. Candidates will be tested on their knowledge of these topics through a multiple-choice exam that consists of 40 questions. The duration of the exam is 60 minutes, and candidates need to score 65% or higher to pass.

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ITIL 4 Foundation Exam is a multiple-choice exam consisting of 40 questions, and candidates have 60 minutes to complete the exam. The passing score for the exam is 65%, which means that candidates must correctly answer at least 26 out of the 40 questions to pass the exam. ITIL-4-Foundation Exam is available in multiple languages and can be taken online or in person at an accredited testing center.

ITIL 4 Foundation is a certification exam that is designed to assess an individual's knowledge and understanding of the ITIL framework. ITIL stands for Information Technology Infrastructure Library, and it is a set of best practices for IT service management. The ITIL 4 Foundation exam is the entry-level certification in the ITIL 4 certification scheme and is a prerequisite for higher-level ITIL certifications.

ITIL 4 Foundation Exam Sample Questions (Q116-Q121):

NEW QUESTION # 116
What can be described as an operating model for the creating and management of products and services?

A. Governance
B. Practices
C. Service value chain
D. Guiding principles

Answer: C

Explanation:
Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx

NEW QUESTION # 117
What is a definition of a problem?

A. An incident for which a full resolution is not yet available
B. An unplanned interruption to a service, or reduction in the quality of a service
C. Any change of state that has significance for the management of a configuration item (CI)
D. A cause, or potential cause, of one or more incidents

Answer: D

NEW QUESTION # 118
Why should some service requests be fulfilled with no additional approvals?

A. To ensure that spending is properly accounted for
B. To streamline the fulfillment workflow
C. To set user expectations for fulfillment times
D. To ensure that information security requirements are met

Answer: B

NEW QUESTION # 119
Which of the following is an example of workaround?

A. Server memory is increased when the server is unresponsive
B. A defective network switch is replaced with a new one
C. A server is restarted to resolve an incident
D. An email server is restored after an incident is reported

Answer: C

NEW QUESTION # 120
Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A. Suppliers
B. Resources
C. products
D. Requirements

Answer: D

NEW QUESTION # 121
......

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100% Pass ITIL - ITIL-4-Foundation - ITIL 4 Foundation Exam Updated Knowledge Points

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ITIL 4 Foundation Exam Sample Questions (Q116-Q121):

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